Rules on Attendance, Punctuality, Working Hours, and Work Assignments
This section emphasizes the importance of being reliable, punctual, and efficient in managing work schedules and assignments.
1.01 – Frequent Tardiness
(3 times in one calendar month)
1st offense - Oral reprimand
2nd offense - Written warning
3rd offense - 1-3 days suspension
4th offense - 3-5 days suspension
5th offense - Termination
1.02 – Absence without official leave (AWOL)
(Absence from work without official notice and authorization/approval)
For 1-2 consecutive days
1st offense - 3-5 days suspension
2nd offense - Termination
For 3 or more consecutive days
1st offense - Termination
1.02.02 – Frequent Absences
Six (6) Unapproved (notified or
not) absences in a 90 day period or 3 calendar months
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
1.02.03 -NON-COMPLIANCE ON ASSIGNING OR HAVING A RELIEVER DURING ABSENCE OR LEAVE FOR TEAM LEADERS
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
1.02.04 – DEVIATION FROM DATES ON PRE-APPROVED LEAVE OF ABSENCE.
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
1.03 – ABANDONMENT OF WORK
(Absence from work without
official notice and authorization/approval for 4 or more consecutive working days, without official explanation received by the employee's superior shall be considered as abandonment of work)
1st offense - Termination
1.04 – WASTING TIME
(Over break, loitering around, chatting, stretching break periods, computer games, prolonged entertaining of visitors during office hours, etc.) during official hours whether inside company premises, or away or at assigned workplace
1st offense - Written warning
2nd offense - 1-3 days suspension
3rd offense - 3-5 days suspension
4th offense - Termination
1.05 – UNDER TIME WITHOUT PRIOR APPROVAL
(Leaving Work Area or work assignment without permission during
work hours or before quitting time)
For 1-2 times
1st offense - 3-5 days suspension
2nd offense - Termination
For 3 or more consecutive days
1st offense - Termination
1.06 – FAILURE TO RETURN OR TO
REPORT BACK TO WORK
(after an approved under time or break time without advance notice or permission and without justifiable reason)
1st offense - Written warning
2nd offense - 1-3 days suspension
3rd offense - 3 days suspension
4th offense - Termination
1.07 – UNJUSTIFIED FAILURE OR REFUSAL TO REPORT FOR WORK
(Or to work overtime, despite prior notice or a pre-arranged and agreed schedule)
1st offense - Written warning
2nd offense - 3 days suspension
3rd offense - Termination
1.08 – DELIBERATE FAILURE OR REFUSAL TO ACCEPT OR TO COMPLY WITH AN OFFICIAL ORDER
Transfer or rotation to another job work station or workplace
1st offense - 1-3 days suspension
2nd offense - Termination
1.09 – FAILURE TO OBSERVE INTER- DEPARTMENTAL REGULATIONS OR
PROCEDURES
1st offense - 6 days suspension
2nd offense - 12 days suspension
3rd offense - Termination
1.10 – UNAUTHORIZED PUNCHING OF AND/OR ALTERATION ATTENDANCE
(Punching in or punching out of time card for another employee; or requesting a co-employee to punch in or punch out time card for his/her behalf; or tampering with or unauthorized altering of one's time card or the timecard of another employee)
1st offense - 3-5 days suspension
2nd offense - Termination
1.10.1 – NON USAGE OF BIOMETRICS SYSTEM FOR ENTRY
or Exit of company premises
Termination
1.10.2- BORROWING OR LENDING OF BIOMETRICS LOG-INS WITH CO- EMPLOYEE FOR UNAUTHORIZED USAGE
Termination
1.11 – FAILURE / REFUSAL TO PUNCH TIME CARD
(Entering/Leaving Company premises or work assignment without punching in/out time card and/or without prior permission from the immediate superior)
Failure:
1st offense - written warning
2nd offense - 1 day suspension
3rd offense - 3 days suspension
4th offense - Termination
Refusal: Termination
1.12 – SLEEPING WHILE ON DUTY OR DURING WORK HOURS
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
1.13 – GAMBLING DURING WORK HOURS
(Collecting, placing bets or participating in any game of chance, gambling during working hours and/ or within company premises or any place within its jurisdiction)
1st offense - Written warning
2nd offense - 1 days suspension
3rd offense - Termination
1.14 – UNAUTHORIZED OR UNOFFICIAL
ACTIVITY/WORK
(Unauthorized or unofficial activity/work or performing work of personal nature within company premises or its place of jurisdiction and/or during working hours; or loafing or loitering or engaging in unauthorized activity during working hours or causing disruptions to work activities of others during working hours)
1st offense - Written warning
2nd offense - 1-3 days suspension
3rd offense - Termination
1.15 – DEVIATION FROM PRE-APPROVED
ITINERARY
(Deviated 5 times, within one(1) calendar month, from pre-approved itinerary without prior notice to and approval by higher authority)
1st offense - Written warning
2nd offense - 1-3 days suspension
3rd offense - Termination
1.16 – UNAUTHORIZED ENTRY OR USE OF RESTRICTED AREA
(Unauthorized entry in restricted areas and/or unauthorized use of such place, or assisting another person to commit this act)
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
1.17 – MALINGERING OR FEIGNING
ILLNESS
(Giving false excuse(s) for a leave of absence; or pretending to be
sick)
1st offense - 1-3 days suspension
2nd offense - Termination
1.18 – FAILURE OR REFUSAL TO DO ASSIGNED TASK OR OBEY OFFICIAL INSTRUCTIONS
(Refusing or failing to do assigned task or obey official instructions, or orders, or to follow established policies, rules and/or procedures)
Failure:
1st offense - written warning
2nd offense - 1 day suspension
3rd offense - Termination
Refusal:
1st offense - 1-3 days suspension
2nd offense - Termination
1.19 – FAILURE OR REFUSAL TO COOPERATE WITH OTHERS IN THE COMPLETION OF ASSIGNED WORK/PROJECT
(Unauthorized entry in restricted areas and/or unauthorized use of such place, or assisting another person to commit this act)
Failure:
1st offense - written warning
2nd offense - 1 day suspension
3rd offense - Termination
Refusal:
1st offense - 1-3 days suspension
2nd offense - Termination
1.20 – HABITUAL NEGLIGENCE OF DUTY
(lapses in the practice of diligence in the performance of duties and responsibilities)
1st offense - Written warning
2nd offense - 1 days suspension
3rd offense - Termination
1.21 – ACTS OF INSUBORDINATION
(Any acts of insubordination and/or refusal to obey lawful and reasonable orders or instructions given by immediate supervisors or company officers)
1st offense - 3-5 days suspension
2nd offense - Termination
1.22 – FAILURE OR REFUSAL TO SUBMIT TO DRUG TEST
when chosen in a mandatory random sampling
1st offense - Termination
1.23 – DRIVING OR RIDING MOTORCYCLE WITHOUT USING HELMET
(motorcycle helmet) not bike or ordinary helmet
1st offense - Termination
1.24 – ENTERING OR LEAVING COMPANY PREMISES
through entrance/exits other than that of designated for employees
1st offense - 1-6 days suspension
2nd offense - 7-12 days suspension
3rd offense - Termination
1.25 – DELIBERATE FAILURE OR REFUSAL TO SUBMIT TO SECURITY
REQUIREMENTS, RULES OR PROCEDURES
of the company such as body frisk by security personnel before coming in or going out of the company premises
1st offense - 1st offense - 1-12 days suspension
2nd offense - Termination
1.26 – FAILURE TO ATTEND COMPULSORY MEETINGS AND/OR COMPANY ACTIVITIES
1st offense - 1-3 days suspension
2nd offense - Termination
1.27 – TARDINESS IN ATTENDING COMPULSORY MEETINGS AND OR COMPANY ACTIVITIES
1st offense - Written warning
2nd offense - 1-3 days suspension
3rd offense - 3-5 days suspension
4th offense - Termination
1.28 – FAILURE/REFUSAL IN PREPARATION FOR A CALL CON/VIRTUAL MEETING OR FACE TO FACE MEETING.
Failure:
Failure:
1st offense - written warning
2nd offense - 1 day suspension
3rd offense - Termination
Refusal:
1st offense - 1-3 days suspension
2nd offense - Termination
1.29-NOT FOLLOWING OR FAILURE TO IMPOSE OR ENFORCE EOP POLICY IN THE CALL CENTER WORK AREA.
Failure:
1st offense - written warning
2nd offense - 1 day suspension
3rd offense - Termination
Refusal:
1st offense - 1-3 days suspension
2nd offense - Termination
1.30 – FAILURE OR REFUSAL TO DO THE DAILY POST SHIFT MEETING
Failure:
1st offense - written warning
2nd offense - 1 day suspension
3rd offense - Termination
Refusal:
1st offense - 1-3 days suspension
2nd offense - Termination
1.31 – FAILURE/REFUSAL TO DO THE DAILY PRE SHIFT MEETING
Failure:
1st offense - written warning
2nd offense - 1 day suspension
3rd offense - Termination
Refusal:
1st offense - 1-3 days suspension
2nd offense - Termination