Others

Step 1
Step 1

Get Headset Return Form

If the agent will return/ replace their headset they will get a form from HR/Admin Office.
Step 2
Step 2

Fill up Important details

After the agents has received the form, the agents must write
the correct and important details in the form so that there will be no conflict in admins data and will not be charged for
no headset return. and will proceed to IT department for checking and remarks.
Step 3
Step 3

Proceed to IT department

Once the agent has filled up the details let it check to the IT staffs and wait for remarks of their headsets and will be sign by the staffs.
Step 4
Step 4

Proceed to HR/Admin Office

Once the IT staff has done checking and given their remarks the agents will proceed to HR/admin Office the surrender the headset to admin
Step 5
Step 5

Admin Process

Once the Headset is surrendered the Admin will Give them a new headset (If the agent is requesting a new one and will follow New headset Process) and if not, Admin will update data for headset return.