For TLs
This section outlines leadership expectations, team management responsibilities, and adherence to company policies.
7.01 – FAILURE TO PROMPTLY ADVISE (WITHIN 24 HOURS) CONCERNED DEPARTMENTS REGARDING EXCLUSION FROM PAYROLL AND REMOVAL OF BENEFITS OF RESIGNED. AWOL, TERMINATED EMPLOYEES
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.02 – INDUCING, BRIBING OR COERCING CO-EMPLOYEE(S) TO VIOLATE COMPANY POLICIES, RULES AND REGULATIONS
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.03 – FAILURE TO REPORT INCIDENTS LIKE THEFT AND THE LIKE WHICH CAN AFFECT SECURITY OF THE BUILDING, IT MUST BE REPORTED WITHIN ONE HOUR AFTER THE INCIDENT
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.04 – SUBMISSION OF AN INACCURATE CYCLE REPORT
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.05 – MISREPRESENTATION, NO PRIDE, NON-USAGE OR MISUSE OF WEBCAM IN CALLS, CALL CONFERENCES AND THE LIKE
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.06 – FAILURE IN WORKFORCE CERTIFICATION
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.07 – NON-COMPLIANCE IN WORKFORCE CERTIFICATION
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.08 – NON-COMPLIANCE WITH THE DAILY EOD FORMAT
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.09 – NON-SUBMISSION OF THE END DAY REPORT
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.10 – NON-COMPLIANCE ON THE SUBMISSION OF EIGHT TRANSACTION AUDITS A DAY
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.11 – NOT UPDATING THE WHITE LIST OR BLACK LIST WITH THE IT DEPARTMENT (MUST BE UPDATED EVERY 6 MONTHS)
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination
7.12 – NON-COMPLIANCE IN THE DAILY SUBMISSION OF CALL RECORDINGS OR AUDIO RECORDINGS TO SIXELEVEN QA DEPARTMENT
1st offense - 1-3 days suspension
2nd offense - 3-5 days suspension
3rd offense - Termination