Peripherals Request

Step 1
Step 1

Advice Team Leader

Team Leader will inform IT
Step 2
Step 2

Team Leader will inform IT

Once the agent has raise their concerns. Their Team Leader will inform the IT staff
to monitor or check their Compter
station.
Step 3
Step 3

IT will check/monitor

Once the IT was inform. The IT staff will directly go to agents Station and troubleshoot their Computer
STEP 4
Step 4
Step 4

IT Staff will inform Team Leader

Once troubleshooting is done. The It staff will inform the Team Leader the problem so that the TL will email and will received a link for pipefy to send a ticket for
request.
Step 5
Step 5

Team Leader will remain and send a ticket at pipefy for request to the Admin and IT

After the IT informs the TL about the problem, The Team Leader Will email, Once the IT had read their email the TL will received a link for pipefy
Step 6
Step 6

Pipefy Request Form

After the IT informs the TL about the problem, The Team Leader Will email, Once the IT had read their email the TL will received a link for pipefy
Step 7
Step 7

IT Process

After the IT will receive the ticket from the TL, The IT will move the ticket to the admin custodian pending and wait for release.
Step 6
Step 6

Admin Process

Once the IT staff has transferred the Ticket, Admin/Custodian Will released the given request and transfer the ticker for released.
Final Step
Final Step

Final Process

Once the IT staff has received the given request, IT staff will now work on from the request Computer Peripherals. Once Done IT staff will transfer Ticket to Complete task.